What do I do when I get a "bad URL" or "Error 404", or some other "not found" message when using get it!?

Answered By: Ines Perkovic
Last Updated: Nov 14, 2020     Views: 2

These messages could indicate the following:

  • The title is recent and has yet to be loaded on the site which means get it! cannot retrieve it until the publisher places it on its site
    or
  • The Library may not have a subscription for this title - if what you need is not part of McMaster's collection, you can request the item via RACER (Interlibrary Loan)
    or
  • The get it! service and the database may not talk to each other well; try an alternate route for the source such as Discovery | Catalogue
    or
  • The get it! links are incorrect and need to be updated - please use the "Broken links? Report problems to librarians" link at the bottom of the get it! menu to report the problem