What do I do when I get a "bad URL" or "Error 404", or some other "not found" message when using get it!?

Answered By: Ines Perkovic
Last Updated: Apr 19, 2022     Views: 150

These messages could indicate the following:

  • The title is recent and has yet to be loaded on the site which means get it! cannot retrieve it until the publisher places it on its site
  • The Library may not have a subscription for this title - if what you need is not part of McMaster's collection, you can request the item via RACER (Interlibrary Loan)
  • The get it! service and the database may not talk to each other well; try an alternate route for the source such as Discovery | Catalogue
  • The get it! links are incorrect and need to be updated - please use the "Broken links? Report problems to librarians" link at the bottom of the get it! menu to report the problem

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